FAQS

GiVV2 Website FAQ’s


What is GiVV2

GiVV2 is a next generation digital card platform that enables retailer digital gift cards to be purchased and delivered instantly in a few simple steps.

 With a few clicks you can:

1.    Select a Digital eGift Card(s) from a range including most major Australian retailers

2.    eGift Cards are emailed to your or your nominated recipient and able to be used within minutes


What are GiVV2 eGift Cards

Givv2 eGift Cards are a retailer-issued electronic gift cards or vouchers. These gift cards and vouchers are issued by the relevant retailer, and are subject to the applicable merchant's terms, conditions of redemption and expiry dates.

Givv2 eGifts Cards have an expiry date set by the applicable retailer and is valid up to 36 months. If the recipient of an eGift Card has not redeemed their eGift before the expiry date, the value of that eGift is forfeited.

They can be redeemed in store of the corresponding retailer and depending on the retailer can be redeemed online as well.


Buy and Send an eGift Card(s)

To purchase an eGift Card(s) is as easy as selecting the retailer, the value of the card and the number of cards. Your first purchase will require your credit card to be validated and this is a once off step per credit card used. See “Payment Validation” below

During the checkout process you will be required to enter the email address you would like the eGift Cards for this purchase to be sent. An email address and password are also required to enable us to create an account to manage your cards. See “Creating and Accessing Your GiVV2 Account”

If you want to purchase eGift cards for multiple recipients, you can either send to yourself in one transaction and send to your recipient’s or complete a separate transaction for each recipient for their eGift Card(s) and enter their email address to send direct.


Payment Validation

At GiVV2 we believe online payment security is paramount and to ensure your payments are as secure as possible we take an extra once off step to verify the payment for your order.

We will pre-authorise a small random amount between $0.01 to $0.99 to your account. This pre-authorisation amount will be visible on your card statement and you will be required to enter the amount in the next step. The pre-authorisation payment will then be cancelled


How are eGifts Cards delivered?

Your eGifts will be delivered by email as soon as checkout is complete. Occasionally there may be delays of up to 48 hours for some retailers and this will be advised during checkout.

Each recipient will be able to open their eGift Card on almost any device or platform as long as they have email and internet access.

The GiVV2 platform is compatible with almost all desktop or laptop computers running a modern web browser, and all recent smartphones and tablets.


How does the receiver use the eGift Card?

Receiving an eGift Card is convenient and safe with GiVV2.

The receiver can redeem their eGift Card almost immediately, with just a few clicks. There is no registration required, and no apps to install. It's extremely simple and convenient.

The recipient will receive an email from no-reply@givv2.com with an attachment containing the eGift Card voucher.

Locate and open the email with the eGift Card. Click “Open Gift” and the gift page will launch. The card can be opened, stored as a PDF or printed.

The card can also be accessed at any time by locating and opening the email again. The eGift cards can be opened and used on a smart phone or printed on a computer.


What are the payment options?

We accept Mastercard and Visa credit or debit cards. The first time a card is used we require the card to be validated as a once of step to ensure the security of the payment and your card. See “Payment Validation” below


Do eGiVV eGifts Cards expire?

Each eGift is valid for up to 36 months (3 years) and is set by each individual retailer.


How do I view or manage my eGift Cards?

An account is created when you purchase your first eGift Card from GiVV2 and you can access your account at http://www.givv2.com with your email address and password created during sign up.

If you have forgotten your password you can reset it from the log in page. Once logged in you will be able to view and manage your eGift Cards.